Luis Rodriguez

Current

System Administrator

BDI

• High level support to business users and company VPs on different IT systems
• Oversee VOIP solutions, on premise(Asterisk) and cloud based(Avoxi, UWT)
• Managing several cloud platforms: Office 365, Citrix, Meraki, Sophos
• Supervise internal systems: Sharepoint, FTP, OneLogin
• Operate several Windows services: Active Directory, Exchange, File Sharing

2019-2020

MSP Support

GDS

• Provide remote and in-person IT support to clients as needed by the business
• Assist in IT Support relating to issues with the internal systems and network infrastructure
• Initial technical support at the network level: WAN/LAN connectivity, routers, firewalls, with focus in security
• Assist in the implementation and support of disaster recovery solutions
• Remote access solution support: VPN, Terminal Services, and/or RemoteApps

2016-2019

IT Support / Network Admin

Azulle

• Installation, configuration and maintenance of the WAN/LAN network
• Provide advanced technical support to clients and business
• Part of the Product Development team and networking with several partners in the industry
• Re-engineered multiple systems that improved productivity and efficiency
• Developed procedures to strengthen quality and functionality of the IT Department

2015-2016

Store Manager

Cricket Wireless

• Deliver outstanding service striving to retain and gain customers
• Participate in the staffing process for the store.
• Demonstrate solid technical competence for all products and services